What to Expect
How it Works
How it Works
Adding a personalized heart charm to your memorial jewelry is simple, whether you’re adding it to Locked in Art jewelry or purchasing the charm on its own.
1. Choose How You’d Like Your Charm
Select either Charm Only or Attach to Jewelry in This Order.
2. Enter the Name
Use the personalization box to enter the short name, initials, or word you’d like engraved. Because the charm is very small, shorter names look best.
3. Choose the Finish
If you’re ordering the charm on its own, select your preferred silver finish. If we’re attaching it to jewelry in the same order, choose Match the Jewelry in This Order and we’ll coordinate the finish for you.
4. We Engrave Your Charm
Each charm is individually engraved and finished in our Arizona studio.
5. We Ship It Your Way
Standalone charms will arrive unattached and ready to add to your jewelry. If you’re purchasing compatible Locked in Art jewelry in the same order, we’ll attach the charm before your finished piece ships.
Product Details
Product Details
- Solid sterling silver
- Petite heart charm, approximately the size shown
- Personalized with a name, initials, or short word
- Individually engraved and finished in our Arizona studio
- Available in polished or antiqued silver finish
- Can be purchased on its own or added to compatible Locked in Art jewelry
- When added to jewelry in the same order, we’ll match the charm finish to the piece
- Standalone charms ship unattached and ready to add to compatible jewelry
- When attached to Locked in Art jewelry, the charm may be placed stationary near the clasp or free-sliding on the chain
- Short names and words work best due to the petite size
- Final charm size and engraving placement may vary slightly depending on the personalization selected
Polished vs Antiqued Finishes
Polished vs Antiqued Finishes
Our polished finish is bright, reflective, and clean, with darkened engraving for contrast.
Our antiqued finish has a softer brushed patina, also with darkened engraving, for a more vintage-inspired appearance.
Because each piece is handmade and finished individually, slight variations in texture and patina are normal and part of what makes every memorial unique.
Production & Shipping
Production & Shipping
Each personalized charm is made to order and engraved in our Arizona studio.
Ordering the charm by itself?
No ash collection kit is needed. Your finished charm will ship directly to you once it is completed. Standalone charm orders qualify for a reduced shipping rate at checkout.
Adding the charm to a Locked in Art memorial order?
Your charm will be completed along with your memorial jewelry and included with the final shipment. The regular memorial shipping rate applies to the overall order and includes the ash collection kit, prepaid return shipping, and final insured delivery.
You’ll receive tracking information by email when your order ships.
Important Ordering Details
Important Ordering Details
Because each piece is handmade to order using the custom engraving you provide, we’re unable to accept returns or cancellations once production has begun.
That said, we stand behind our work. If there are any issues with your order, please reach out—we’ll always do our best to make it right.
If you need to make changes to your order, contact us as soon as possible and we’ll do our best to accommodate before production begins.
Care Instructions
Care Instructions
Sterling silver components will naturally tarnish over time. To keep your piece looking its best, we recommend:
- Removing before swimming in pools or hot tubs
- Avoiding contact with harsh chemicals or cleaners
- Storing in a dry place when not in use
Questions? FAQ & Contact Us.
Questions? FAQ & Contact Us.
We’re a small husband-and-wife team, personally handling every part of your order, from communication to creation. If you have questions about the process, shipping timelines, customization, or care, we’re always happy to help.
Many common questions are answered on our FAQ page
Or feel free to reach out using the form below.