What to Expect
How it Works
How it Works
Adding a personalized heart charm to your memorial jewelry is simple.
1. Choose Your Memorial Jewelry
Select the necklace or bracelet you’d like to order from Locked in Art.
2. Add This Charm Upgrade
Add the Personalized Heart Name Charm to your cart along with your jewelry piece.
3. Enter the Name or Word
Use the engraving box to enter the name, initials, or short word you’d like engraved on the charm. Because this charm is very small, shorter engraving looks best.
4. We Attach It for You
We’ll make and engrave the charm then attach it before your finished memorial jewelry ships.
5. A Tiny Personal Detail
Your completed piece will arrive with the little heart charm already attached, creating a subtle personalized touch without changing the main design of your memorial jewelry.
Please Note:
This charm is designed as an upgrade for select Locked in Art necklaces and
bracelets. If ordered by itself, it will ship as a small engraved charm without being attached to jewelry.
Product Details
Product Details
- Tiny sterling silver round symbol charm, approximately 6mm as pictured
- Choose from paw print, heart, cross, infinity sign, horseshoe, or a custom design request
- Can be attached stationary near the clasp or added to move freely on the chain
- Available for most Locked in Art necklaces and bracelets
- Designed as a personalized upgrade for Locked in Art memorial jewelry
- A meaningful detail for pet memorial jewelry, remembrance jewelry, or faith-inspired memorial pieces
- Best suited for simple symbols due to the charm’s small size
- Charm size may vary slightly depending on the symbol or custom design selected
- Finish will be matched to your jewelry whenever possible, polished or antique
- If a custom design request needs adjustment, we’ll contact you directly before engraving
View Full Memorial Glass Color Gallery
View Full Memorial Glass Color Gallery
Explore larger examples of our handcrafted memorial glass colors across different jewelry and keepsake styles.
Production & Shipping
Production & Shipping
Each memorial is made to order in our Arizona studio. Below are the timelines and shipping details so you know exactly what to expect.
Production Time
Once your ash kit is returned to us, most orders are completed within 4–6 weeks (or 1-2 weeks with a rush order).
Ash Kit & Return
Your ash collection kit includes everything needed to safely return a small amount of ashes to our studio, including a prepaid return shipping label.
Shipping Your Finished Piece
Your completed memorial is carefully packaged, fully insured, and shipped with tracking. You’ll receive an email notification as soon as your order is on the way.
Peace of Mind
We take great care to keep every order clearly identified and handled with respect throughout the entire process. All unused ashes are returned with your completed piece.
If anything ever comes up during the process, we’ll reach out directly.
Important Ordering Details
Important Ordering Details
Because each piece is handmade to order using the materials you provide, we’re unable to accept returns or cancellations once production has begun.
That said, we stand behind our work. If there are any issues with your order, please reach out—we’ll always do our best to make it right.
If you need to make changes to your order, contact us as soon as possible and we’ll do our best to accommodate before production begins.
Why Choose Us?
Why Choose Us?
We’re a small husband-and-wife team creating each memorial by hand in our Arizona studio. This isn’t mass production—every piece is made one at a time, with care, intention, and respect.
Handcrafted, Not Mass Produced
Each memorial is individually flame-worked and finished by hand. No shortcuts, no assembly-line production.
Respectful Handling
Your loved one’s ashes are carefully tracked and handled throughout the entire process. We treat every order with the same care we would give our own family.
Built to Last
We use solid sterling silver and 14k yellow gold, permanently fusing the ashes within durable borosilicate glass. No temporary settings, just heirloom-quality craftsmanship designed to last for generations.
Clear, Honest Process
We keep you informed along the way and are always available if questions come up. If anything ever needs attention, we’ll work with you directly to make it right.
Every piece we create carries a story. We’re honored to be part of preserving it.
Care Instructions
Care Instructions
Your memorial bead is made from durable borosilicate glass with the ashes permanently sealed inside, making it safe for everyday wear, including exposure to water. Unlike resin-based alternatives, the glass will not yellow or cloud over time.
Sterling silver components will naturally tarnish over time. To keep your piece looking its best, we recommend:
- Removing before swimming in pools or hot tubs
- Avoiding contact with harsh chemicals or cleaners
- Storing in a dry place when not in use
- Using the included polishing cloth as needed
With proper care, your memorial will remain a lasting and meaningful keepsake for years to come.
Questions? FAQ & Contact Us.
Questions? FAQ & Contact Us.
We’re a small husband-and-wife team, personally handling every part of your order, from communication to creation. If you have questions about the process, ashes, shipping timelines, customization, or care, we’re always happy to help.
Many common questions are answered on our FAQ page
Or feel free to reach out using the form below.
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Beautifully Packaged, Ready to Keep or Gift
Each memorial arrives in a high-quality wood jewelry box, chosen to both protect and thoughtfully present your piece. The box provides a safe place for storage when not being worn and creates a meaningful presentation, whether for yourself or as a gift.
A polishing cloth is included with polished finish selections to help keep your memorial jewelry looking beautiful for years to come.
Product packaging color may vary based on availability.
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Personalized Engraved Nameplate Included
Add a meaningful touch with a custom engraved nameplate on your jewelry box. Most customers choose to include a name and years of life, though you’re welcome to add a short message, quote, or meaningful phrase.
The engraved box becomes a lasting keepsake alongside the memorial itself. This option is available during checkout and is included at no additional cost.
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Simple, Safe Ash Collection Kit Included
We’ll send you everything you need to safely return a small amount of ashes. Each kit includes a secure container, clear step-by-step instructions, and a prepaid return label.
Designed to be straightforward, respectful, and easy to use—so you can move through this step with confidence.
Ash kit ships within 2 business days of your order.